Webinar: The Power of Client Feedback

With special guests, Wicker Park Group and McGlinchey Stafford.

Join our upcoming Objective Manager Forum on The power of client feedback at 12:30pm – 1:15pm (ET) / 9:30am – 10.15am (PT) / 17.30 – 18.15 (BST), Thursday, June 24, with Nat Slavin, Founder and Partner of Wicker Park Group, an expert in transforming the voice of the client into strategic planning, and Kelly Mack, Senior Business Development Manager at US law firm McGlinchey Stafford.

In the best client relationships, client needs drive client experience. Once those needs are met, your clients become your firm’s greatest asset – advocates who support and promote your services.

For many firms, this is easier said than done. But it can be achieved through a successful client feedback process that helps understand their needs and priorities.

In this webinar, we will explore:

  • Best practices in client feedback and the resulting benefits for the firm and the client.
  • The different roles and responsibilities within the client feedback process.
  • Pros and cons of various client feedback methodologies.
  • Real world examples of how client feedback helps build strategic plans from Kelly Mack of McGlinchey Stafford.

Nat Slavin, Founder and Partner, Wicker Park Group

Nat Slavin is a founder and partner in Wicker Park Group. He regularly advises law firms on client service strategies and has conducted client feedback interviews with hundreds of clients on behalf of law firms. He also leads law firm client teams, trains lawyers on all aspects of building client loyalty and advises individual lawyers on leadership and client development.

Kelly Mack, Senior Business Development Manager, McGlinchey Stafford

Kelly Mack joined McGlinchey Stafford almost 5 years ago to focus on the firm’s strategic business development. She is a key player in a team that drives innovation and finds new ways to exceed clients’ expectations. McGlinchey Stafford is a US law firm that creatively delivers best-in-class, full-service solutions for clients by leveraging bold innovation, diverse talent, and leading-edge technology.

Register for our webinar today